- [Under Construction]
- Contact Us
- Orders & Shipping
- When will my order arrive?
- Returns & Refunds
- What's your return policy?
- How do I start a return?
- Geographic restrictions
- How long do refunds take?
- Product Information
- Where are your products made?
- Who do you print with?
- What printing methods do you use?
- Collaborations
- Are you accepting collaborations?
- Podcast
- Where can I watch or listen to Substratum 611?
- Still Have Questions?
- Still Have Questions?
[Under Construction]
Contact Us
Instagram: @Substratum611 (fastest response)
Email: Shop@Substratum611.com
For questions about products, orders, returns, or general inquiries, reach out via email. Please include your order number (if applicable), a detailed description of your concern, and any relevant photos.
Orders & Shipping
When will my order arrive?
Processing Time: 2-5 business days
Shipping Time:
- Domestic (US): 3-7 business days
- International: 7-21 business days (varies by destination)
Total delivery time = Processing + Shipping. You'll receive tracking information once your order ships.
Returns & Refunds
What's your return policy?
We offer a 14-day return window from the date of delivery for eligible items.
Always Accepted:
- Print quality defects - Misprints, fading, incorrect colors, or poor print quality
- Fabric defects - Tears, holes, stains, or material issues
- Wrong items - You received something different than what you ordered
Evaluated Case-by-Case:
- Items in unworn, original condition
- Buyer's remorse - General change of mind
- Returns requested within 14 days of delivery
- US orders only (see geographic restrictions below)
Not Accepted:
- Sizing mistakes - Please review our size charts carefully before ordering
- Bulk orders - Orders exceeding standard retail quantities
- International purchases - All international orders are final sale
How do I start a return?
For print quality or fabric defects:
- Email us at Shop@Substratum611.com within 14 days of delivery
- Include your order number and clear photos showing the defect
- We'll review and approve your return, then provide next steps
- We'll work directly with our manufacturer to resolve the issue
For other return requests:
- Email us at Shop@Substratum611.com within 14 days of delivery
- Include your order number, reason for return, and photos of the item
- We'll review your request on a case-by-case basis
- If approved, ship the item to:Substratum 611 44050 Ashburn Shopping Plaza, Suite 195 Ashburn, VA 20147 Box 601
Geographic restrictions
- Returns and refunds are only available for US orders
- All international purchases are final sale due to shipping complexities and costs
- International customers: Please review your order carefully before purchasing
How long do refunds take?
Processing: 7-10 business days after we receive your returned item
Refund method: Original payment method used for purchase
Credit card refunds: May take an additional 3-5 business days to appear on your statement
Non-refundable fees: Shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.
Product Information
Where are your products made?
Our products are manufactured through trusted print-on-demand partners:
Primary locations:
- United States (most domestic orders)
- International facilities (some international orders and specific products)
All facilities meet our quality standards and undergo regular quality assessments.
Who do you print with?
We partner with industry-leading print-on-demand services:
Printful - Premium quality apparel and accessories
Printify - Wide range of products and printing methods
These partners provide high-quality printing equipment, reliable fulfillment, consistent quality control, and global distribution.
What printing methods do you use?
Understanding printing methods helps you know what to expect:
DTG (Direct-to-Garment)
- Best for detailed designs with multiple colors
- Soft feel, excellent detail reproduction
- Works on cotton and cotton blends
- Used for standard t-shirts with complex artwork
DTF (Direct-to-Film)
- Works on cotton, polyester, and blends
- Vibrant colors on any fabric color
- Slightly thicker feel than DTG
- Used for hoodies, performance wear, and dark garments
Sublimation
- Polyester garments only
- Permanent print that won't crack or peel
- Unlimited colors, edge-to-edge capability
- Used for athletic wear and all-over designs
AOP (All-Over Print)
- Edge-to-edge designs covering the entire garment
- Seamless patterns and unlimited design area
- Used for statement pieces and artistic designs
Collaborations
Are you accepting collaborations?
Currently, collaborations are limited to:
- Guests of the Substratum 611 podcast
- Sponsors of the Substratum 611 podcast
This keeps our product variety manageable while maintaining brand consistency and quality control across all offerings.
Interested in collaborating? Be featured as a guest or become a sponsor—contact us through podcast channels for partnership opportunities.
Podcast
Where can I watch or listen to Substratum 611?
YouTube: youtube.com/@Substratum611 - Full video episodes
Spotify: Substratum 611 on Spotify - Audio episodes
Apple Podcasts: Substratum 611 on Apple - iOS and Mac
Still Have Questions?
Reach out anytime:
- Instagram: @Substratum611
- Email: Shop@Substratum611.com
We're here to help!
Still Have Questions?
Reach out anytime:
- Instagram: @Substratum611
- Email: Shop@Substratum611.com
We're here to help!
Please allow 2-4 washes for the shirt’s starch to be lowered
1 hour free cancellation
Collaborations with podcast guests/sponsors only
Store credit and rewards
Quality Control:
