- [Under Construction]
- Returns and Orders
- How do I contact for questions about products or orders?
- What is the return policy?
- Refund Processing
- Are any purchases final sale?
- When will I receive my order?
- How much does shipping cost?
- Product Quality and Suppliers
- Where are your products manufactured?
- Who do you print with?
- What are the quality standards (design and printing)?
- Product Care
- What is the expected lifespan of clothing?
- How do I take care of my clothing?
- Curiosity Questions
- Why are your prices so funky?
- Are you accepting collaborations?
- How can I watch podcasts?
- DTG vs DTF vs Sublimation vs AOP
- Aren't you afraid that your transparency on your products, sources, and selling style can be copied by a customer?
- Returns and Orders
- Product Quality and Suppliers
- Product Care
- Curiosity Questions
[Under Construction]
Returns and Orders
How do I contact for questions about products or orders?
For any questions about products, orders, returns, or general inquiries, please contact us via email at Shop@Substratum611.com
When contacting us, please include:
- Your order number (if applicable)
- Detailed description of your question or concern
- Any relevant photos or screenshots
You can also visit our website at shop.substratum611.com for additional information and updates.
What is the return policy?
We offer a 14-day return policy for eligible items. Here are the key details:
Eligible Returns:
- Orders shipped within the United States
- Items in original, unworn condition with tags
- Returns requested within 14 calendar days of delivery
Non-Refundable Items:
- Bulk orders - Orders exceeding standard retail quantities
- Customized products - Personalized items, custom designs, made-to-order products
- International purchases - All international orders are final sale
Geographic Restrictions:
- Returns and refunds are only available for orders made within the US
- All international purchases are non-refundable due to shipping complexities and costs
Refund Processing
Processing Timeline: Once we receive your returned items, we'll process your refund within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take an additional 3-5 business days to appear on your statement.
Non-Refundable Fees: Please note that shipping and handling fees are non-refundable as part of any returns or exchanges, unless the return is due to a defect or an error on our part.
Are any purchases final sale?
Yes, several types of purchases are considered final sale:
- All international orders (non-refundable due to shipping complexities)
- Bulk orders (orders exceeding standard retail quantities)
- Customized products (personalized items, custom designs, made-to-order items)
- Items marked as final sale during checkout
These items cannot be returned or refunded under any circumstances, so please review your order carefully before completing your purchase.
When will I receive my order?
Processing Time:
- Standard orders: 2-5 business days
- Custom/personalized orders: 5-7 business days
- Bulk orders: 7-10 business days
Shipping Time:
- Domestic standard shipping: 3-7 business days
- Domestic expedited shipping: 1-3 business days
- International shipping: 7-21 business days (varies by destination)
Total Delivery Time: Processing time + shipping time = total delivery time. You'll receive tracking information once your order ships.
How much does shipping cost?
Shipping costs vary based on:
- Destination (domestic vs. international)
- Order size and weight
- Selected shipping method
Product Quality and Suppliers
Where are your products manufactured?
Our products are manufactured through our trusted print-on-demand partners, primarily located in:
- United States - For most domestic orders
- International facilities - For some international orders and specific product types
We work with established manufacturers who meet our quality standards and ethical production practices. All facilities undergo regular quality assessments to ensure consistent product standards.
Who do you print with?
We partner with industry-leading print-on-demand services:
Primary Partners:
- Printify - Wide range of products and printing methods
- Printful - Premium quality apparel and accessories
These partners provide:
- High-quality printing equipment and materials
- Reliable fulfillment and shipping services
- Consistent quality control processes
- Global production and distribution capabilities
What are the quality standards (design and printing)?
Design Standards:
- High-resolution artwork (minimum 300 DPI)
- Vector-based graphics when possible for optimal scaling
- Color-matched proofs for accuracy
- Professional design review before production
Printing Standards:
- Direct-to-garment (DTG) printing for detailed designs
- Screen printing for bulk orders and simple designs
- Sublimation printing for all-over prints and polyester items
- Heat transfer vinyl (HTV) for specialty applications
Quality Control:
- Pre-production design verification
- In-process quality checks
- Final inspection before shipping
- Color accuracy within industry standards (slight variations normal)
Product Care
What is the expected lifespan of clothing?
With proper care, our clothing products typically last:
Premium Cotton Items:
- 2-5 years with regular wear and proper care
- Print durability: 50+ washes when cared for correctly
Blended Fabrics:
- 3-5 years with normal use
- Enhanced durability and shape retention
Factors Affecting Lifespan:
- Frequency of wear and washing
- Care instructions followed
- Quality of original garment
- Environmental factors (sun exposure, humidity)
Maximizing Lifespan:
- Follow care instructions exactly
- Wash in cold water
- Air dry when possible
- Store properly when not in use
Note: Colors may vary slightly due to:
- Monitor display differences
- Fabric dye lot variations
- Printing process variations
- Lighting conditions
For the most accurate color representation, we recommend viewing products in natural light and understanding that slight variations are normal in textile production.
How do I take care of my clothing?
Washing Instructions:
- Machine wash cold (30°C/86°F or below)
- Use mild, non-bleach detergent
- Wash inside out to protect prints
- Separate colors for the first few washes
- Use gentle cycle when possible
Drying Instructions:
- Air dry recommended - Hang or lay flat
- If using a dryer: Low heat setting only
- Remove promptly to prevent over-drying
- Avoid direct sunlight when air drying
Ironing and Care:
- Iron inside out or use a pressing cloth
- Low to medium heat setting
- Avoid ironing directly on printed areas
- Steam is preferred over direct heat contact
Storage:
- Store clean and completely dry
- Fold or hang properly to prevent wrinkles
- Avoid overcrowding in closets
- Keep away from direct sunlight for extended periods
Curiosity Questions
Why are your prices so funky?
Great question! Our pricing strategy might seem unconventional, but here's why:
Transparent Pricing:
- We show you exactly what goes into our costs
- No hidden markups or inflated "retail prices"
- Honest pricing based on actual production costs plus fair margin
Print-on-Demand Model:
- We don't hold inventory, which saves on storage costs
- Products are made when you order them
- This allows us to offer unique designs without bulk minimums
Quality Over Quantity:
- We focus on quality products rather than competing on lowest price
- Our pricing reflects the true cost of quality materials and printing
- Supporting ethical manufacturing practices
Direct-to-Consumer:
- No middleman markups
- Savings passed directly to you
- Authentic pricing without retail store overhead
Are you accepting collaborations?
Currently, collaborations are limited to maintain quality and consistency in our product offerings.
Eligible Collaborators:
- Guests of the Substratum 611 podcast
- Sponsors of the Substratum 611 podcast
Why Limited Collaborations?
- Keep product variety manageable
- Maintain brand consistency
- Ensure quality control across all offerings
- Focus on meaningful partnerships
How to Become Eligible:
- Be featured as a guest on the Substratum 611 podcast
- Become a sponsor of the podcast
- Contact us through podcast channels for partnership opportunities
How can I watch podcasts?
You can listen to and watch the Substratum 611 podcast on multiple platforms:
Video Platforms:
- YouTube - Full video episodes with visual elements
Audio Platforms:
- Spotify - Audio episodes and playlists
- Apple Podcasts - iOS and Mac compatibility
- Substratum611.com - Direct from our website
Recommendations:
- Subscribe on your preferred platform for automatic updates
- Enable notifications for new episode releases
- Visit our website for additional content and show notes
DTG vs DTF vs Sublimation vs AOP
Understanding our printing methods helps you choose the right products:
DTG (Direct-to-Garment):
- Best for: Detailed designs, multiple colors
- Pros: Soft feel, detailed reproduction, no minimum quantities
- Cons: Limited to cotton/cotton blends, slower production
- Use case: Standard t-shirts with complex artwork
DTF (Direct-to-Film):
- Best for: Versatile printing on various materials
- Pros: Works on cotton, polyester, blends; vibrant colors
- Cons: Slightly thicker feel than DTG
- Use case: Hoodies, performance wear, dark garments
Sublimation:
- Best for: Polyester garments, all-over prints
- Pros: Permanent, no cracking, unlimited colors
- Cons: Only works on polyester, white/light colors only
- Use case: Athletic wear, all-over print designs
AOP (All-Over Print):
- Best for: Edge-to-edge designs covering entire garment
- Pros: Unlimited design area, seamless patterns
- Cons: Higher cost, longer production time
- Use case: Statement pieces, artistic designs
Aren't you afraid that your transparency on your products, sources, and selling style can be copied by a customer?
Our Response: Sure, go for it.
Why We're Not Worried:
- Authenticity can't be copied - Our brand story and podcast connection are unique
- Community over competition - We believe in sharing knowledge and lifting others up
- Innovation over protection - We'd rather focus on creating new things than protecting old ones
- Quality speaks for itself - Execution matters more than ideas
Our Philosophy:
- Transparency builds trust with our customers
- Open business practices benefit the entire industry
- Competition makes everyone better
- Success isn't a zero-sum game
What Makes Us Unique:
- Our connection to the Substratum 611 podcast community
- Personal relationships with our customers
- Commitment to quality and service
- Honest, straightforward business practices
We believe that being open about our processes and sources creates more value than trying to hide them. If our transparency inspires others to start their own ventures, we consider that a win for entrepreneurship and creativity.
Please allow 2-4 washes for the shirt’s starch to be lowered
1 hour free cancellation
Collaborations with podcast guests/sponsors only
Store credit and rewards
Printify - The company offers a 30-day quality guarantee for reprints if issues occur
Returns and Orders
- How do I contact for questions about products or orders?
- What is the return policy?
- 14 day return policy. Bulk orders and customized products are non-refundable. Returns and refunds are eligible for orders made within the US. All international purchases are non-refundable.
- Refund Processing
- Once we receive your returned items, we’ll process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping and handling fees are non-refundable as part of any returns or exchanges, unless the return is due to a defect or an error on our part.
- Are any purchases final sale?
- When will I receive my order?
- How much does shipping cost?
Product Quality and Suppliers
- Where are your products manufactured?
- Who do you print with?
- Printify and Printiful
- What are the quality standards (design and printing)?
Product Care
- What is the expected lifespan of clothing?
- What is the HEX colors of your shirts?
- How do I take care of my clothing?
Curiosity Questions
- Why are your prices so funky?
- Are you accepting collaborations?
- To keep the types of products and variety of collections to a minimum, only guests and sponsors of the Substratum 611 podcast are eligible for collaboration requests
- How can I watch podcasts?
- Youtube, Spotify, Apple, Substratum611.com
- DTG vs DTF vs Sublimation vs AOP
- Aren’t you afraid that your transparency on your products, sources, and selling style can be copied by a customer?
- Sure, go for it.
Gildan Colors
- Navy #1A2237
- Purple #3C214E
- Royal #084F97
- Black #000000
- Cardinal Red #9F1931
- Forest Green #223B26
Quality Control:
